Van den Busschen Software, we are committed to providing reliable software development services and quality digital solutions. This Refund and Returns Policy explains the circumstances under which refunds, cancellations, and service adjustments may be considered.
Software Services
Because our services may involve customized development, consultation, design, programming, configuration, and other professional work, services that have already been performed or delivered may generally not be eligible for a refund.
Before starting a project, we encourage clients to clearly discuss their requirements, project scope, timelines, and deliverables with our team.
Project Cancellation
Clients may request cancellation of a project before development or work has started. Any refund will depend on the project agreement, payments already made, and work or resources already committed.
If development or other project work has already started, the amount of any refund may be reduced to account for work completed, resources used, third-party costs, and other applicable expenses.
Deposits and Advance Payments
Some projects may require an advance payment or deposit before work begins. Deposits may be non-refundable where they cover initial planning, consultation, development preparation, design, resource allocation, or other work already performed.
The applicable payment and refund terms may also be defined in the individual project agreement or quotation.
Digital Products and Deliverables
Due to the nature of digital products and software deliverables, completed and delivered digital products generally cannot be returned in the same way as physical goods.
If you experience a significant technical issue with a delivered solution that is directly related to the agreed project requirements, please contact us. We will review the issue and, where appropriate, provide reasonable corrections or support in accordance with the agreed project scope.
Errors and Defects
If a delivered software solution does not substantially meet the agreed specifications because of an error attributable to our development work, we will make reasonable efforts to investigate and correct the issue.
Issues caused by third-party services, changes made by the client or another developer, unsupported software environments, hosting problems, or requirements outside the agreed scope may not qualify for free corrections.
Third-Party Services
Some software projects may depend on third-party services, platforms, hosting providers, APIs, licenses, plugins, subscriptions, or other external services. Payments made to third-party providers may be subject to their own refund and cancellation policies and may not be refundable by Van den Busschen Software.
Refund Processing
If a refund is approved, we will communicate the applicable refund amount and processing method. Refund processing times may vary depending on the original payment method and the financial institution involved.
Non-Refundable Services
Unless otherwise agreed in writing, the following may generally be non-refundable:
- Completed software development work
- Consultation or professional services already provided
- Custom design and development work
- Project deposits covering completed work or allocated resources
- Third-party licenses, subscriptions, or services
- Services delivered according to the agreed project requirements
How to Request a Refund
To request a refund or discuss a cancellation, please contact Van den Busschen Software with your name, project details, payment information, and the reason for your request.
Each request will be reviewed based on the project agreement, work completed, payment terms, and applicable circumstances.
Policy Changes
Van den Busschen Software reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Refund and Returns Policy, project cancellation, or refund eligibility, please contact Van den Busschen Software through the contact information available on our website.
We aim to handle all refund and cancellation requests fairly, transparently, and professionally.
